Warranty Information
We stand behind the quality of every TubDeals hot tub with our comprehensive 2-year warranty.
2
Year
2-Year Comprehensive Warranty
What's Covered
Structural integrity of the wooden body and base
Manufacturing defects in materials and workmanship
Heater and stove functionality (internal/external models)
Sealing and water-tightness of the tub body
Metal bands, fittings, and drainage components
Bench and seating structural elements
What's Not Covered
Normal wear and tear, natural wood aging, and color changes
Damage caused by improper use, neglect, or lack of maintenance
Frost damage due to leaving water in an unheated tub during winter
Modifications or repairs made by unauthorized third parties
Cosmetic imperfections inherent to natural wood products
How to Make a Warranty Claim
Contact our support team via email or phone with your order number and a description of the issue.
Provide photos or videos of the defect for our quality team to assess.
Our team will respond within 48 hours with a resolution plan, which may include repair, replacement parts, or full replacement.