Frequently Asked Questions

We offer a range of premium wood-fired hot tubs in various sizes, from intimate 2-person models to spacious 8-person family tubs. Each model is available in multiple wood types and can be customized with accessories.

Consider the number of people who will use it regularly, available space in your garden, and your budget. Our product comparison tool and team are here to help you decide.

Yes! Use our online configurator to choose wood type, heater style, interior color, and various accessories. Contact us for any custom requests not available online.

We deliver across the entire European Union. Delivery times and costs vary by location. Check our delivery page for specific information about your area.

After production (4-6 weeks), delivery takes 3-21 business days depending on your location. Baltic and Nordic countries receive the fastest delivery.

Yes, we offer professional installation services in selected areas. For other locations, we provide comprehensive setup guides. The hot tub simply needs to be placed on a level surface.

Regular maintenance includes draining and cleaning every 1-2 months, treating the wood annually with recommended oil, and ensuring proper drainage. We provide a detailed care guide with every purchase.

Heating time depends on the model size and ambient temperature. Typically, it takes 2-4 hours to heat the water to a comfortable 38-40 degrees Celsius using the wood-fired stove.

Absolutely! Wood-fired hot tubs are perfect for winter use. Just ensure you drain the water when not in use during freezing temperatures to prevent damage.

All our hot tubs come with a comprehensive 2-year warranty covering manufacturing defects and structural integrity. See our warranty page for full details.

Contact our support team with your order number, description of the issue, and photos. We will respond within 48 hours with a resolution plan.